1. Introduction

These Terms and Conditions (“T&Cs”) govern services provided by Eternal Clinic Marbella, S.L. (“the Clinic”), located at C. el Califa, 16, Nueva Andalucía, 29660 Marbella, Málaga, Spain. Contact: +34 682 79 72 81 or eternalclinicmarbella@gmail.com. Website: https://eternalclinic.es. By booking or receiving services, you agree to these T&Cs, which complement informed consent forms and privacy notices. Services are authorized under regional health regulations.

2. Services

The Clinic offers regenerative medicine, including IV glutathione therapy, NAD+ infusions, ozone therapy, aesthetics, and holistic treatments. All require prior medical assessment. Aims: improve skin brightness, support immunity, aid detoxification, boost energy, slow aging. Results not guaranteed, per Real Decreto 1907/1996. Patient obligations: provide accurate data, follow instructions (Ley 41/2002, Art. 2.5).

3. Appointments and Cancellations

Appointments require prior booking via phone, email, or website. Cancellations: at least 24 hours in advance; otherwise, full fee applies. Clinic may cancel/reschedule for unforeseen circumstances (force majeure, e.g., pandemics per Real Decreto-ley 21/2020), offering alternatives or refunds. Confirmations sent within 24 hours (LSSI Art. 27-28).

4. Payments

Payments due at service time. Methods: cash, card, bank transfer. Prices in euros, subject to change with notice. No refunds for completed services; partial for Clinic cancellations. Compliant with Ley 1/2007 (consumer protection).

5. Informed Consent

Per Ley 41/2002 (Art. 8-10), all procedures require informed consent: verbal for assessments, written for invasive treatments (e.g., IV therapies) detailing purposes, risks, alternatives, consequences. Consent free, revocable anytime (Art. 8.5); documented. For minors/incapacitated: by representatives (Art. 9). Emergencies: without consent if vital (Art. 9.2). Instructions previas respected (Art. 11).

6. Patient Rights

Per Ley 41/2002 (Art. 2-7, 12-13, 18-22): right to adequate information (Art. 4), intimacy/confidentiality (Art. 7), choice of options (Art. 12), access/copy of medical records (Art. 18, conserved min. 5 years post-discharge per Art. 17), discharge report (Art. 20). Reject treatment (Art. 2.4). For health data: ARCO+ rights (access, rectification, erasure, restriction, portability, opposition) per RGPD Art. 15-22; exercise via email.

7. Privacy and Data Protection

Controller: Eternal Clinic Marbella, S.L. DPO: [Insert DPO contact if appointed; mandatory for clinical history maintenance per RGPD Art. 37]. Purposes: service provision, appointments, billing (legal basis: contract, legal obligation per Ley 41/2002). Health data (special category): explicit consent or vital interests/public health (RGPD Art. 9). Recipients: medical professionals (as processors with contracts per RGPD Art. 28), authorities if required. Retention: min. 5 years for records (Ley 41/2002 Art. 17); deletion post-purpose. Security: encryption, access logs, backups (LOPDGDD). Rights: as above; complaint to AEPD. No automated decisions. Full policy at ./privacy-policy. Layered info per AEPD guide.

8. Liability

Clinic not liable for adverse reactions if history not fully disclosed. Services by qualified professionals (Ley 44/2003); procedures carry risks, informed per consent. Disclaims indirect damages unless gross negligence (Código Civil Art. 1902). Civil liability insurance covers claims.

9. Dispute Resolution

Governed by Spanish law. Disputes: mediation per Ley 5/2012; otherwise, Marbella courts (Ley Orgánica 6/1985).

10. Amendments

Clinic may amend T&Cs; updates posted on website with notice. Continued use impliesacceptance.